By the numbers · industry data, not our results
23%
of 2,241 US companies audited never responded to a web inquiry at all.
Industry data: Harvard Business Review, 2011
A customer emails a quote request to you and two competitors. Your team is on the phone and on the floor. It sits for an hour.
By the time you reply, they've placed the order with whoever answered first.
Meanwhile, someone spends the afternoon re-typing orders from emails and PDFs into one system, then into another for invoicing.
Quote requests that sit
Quote requests left in the inbox often turn into lost orders.
Support emails that wait
"Where's my order?" emails pile up, and customers get frustrated.
Calls missed when the team is busy
When everyone is on the floor or the phone, calls ring out.
Re-typing orders and invoices
Hours a week moving the same data between systems.