By the numbers · industry data, not our results
23%
of 2,241 US companies audited never responded to a web inquiry at all.
Industry data: Harvard Business Review, 2011
Your clients email about stuck orders, receiving appointments and inventory counts. Your team answers the same questions all day.
Some clients still send orders as spreadsheets or emails, so someone re-types them into the WMS.
At month-end, storage and accessorial charges get compiled by hand. And the prospect who asked for a quote last week is still waiting.
Client support inbox
Order-status and inventory questions pile up.
New-client quote requests
Prospective clients wait days for a quote.
Order entry from emails and spreadsheets
Orders typed by hand into the WMS.
Month-end billing by hand
Storage, pick-and-pack and accessorial charges compiled manually.