By the numbers · industry data, not our results
23%
of 2,241 US companies audited never responded to a web inquiry at all.
Industry data: Harvard Business Review, 2011
A shipper sends a quote request to several brokers at once. Your reps are on the phone with carriers. The email sits for an hour.
By the time someone opens it, the load is covered.
Later, the same reps re-type rate confirmations and BOL details into the TMS, then again into invoicing, while answering check calls.
Quote requests in a shared inbox
When nobody owns the inbox, requests sit while reps work the phones.
After-hours shipper calls
Shippers who can't reach you after hours call someone who answers.
"Where's my truck?" check calls
Status questions eat rep time that should go to booking freight.
Re-typing load data
Rate cons, BOLs and PODs typed into one system, then another.