By the numbers · industry data, not our results
48%
of law firms couldn't be reached by phone at all in a secret-shopper test of 500 firms, even counting callbacks.
Industry data: Clio Legal Trends Report, 2024
Someone was in a crash this afternoon. Or they were just served with papers. At 7pm, they search for a lawyer and call you.
Voicemail. So they fill in a form on the next firm's website, and that firm calls them back first.
In smaller firms, the attorney is often the intake line, which means every call during a hearing or a client meeting is at risk.
After-hours calls from potential clients
People call when something has just happened, which is often not between 9 and 5.
Web inquiries waiting for a callback
A form that waits for an attorney to be free can wait until tomorrow.
Intake by hand
Case basics and contact details collected over several calls, then re-typed into your system.
Consultations that don't sign
Prospective clients who had a consult but didn't sign often get no follow-up at all.