A shopper fills in quote requests with three agencies on a Sunday night. Two reply on Monday afternoon. One replied first and booked a call.
Meanwhile, your producers spend hours on certificates, ID cards and policy-change requests instead of quoting.
And the quotes you sent last month? Many got one email, then nothing.
Online quote requests that wait
Shoppers often ask several agencies at once. The first useful reply has an edge.
Renewal-season calls
When every line is busy, calls go to voicemail.
Service requests by hand
Certificates, ID cards and policy changes eat producer and CSR time.
Quotes and X-dates not followed up
Quotes sent once, and renewal dates nobody comes back to.