Your office is open 9 to 5. The tenant's call goes to voicemail, or to your cell. You don't know whether it's a drip or a flood until you call back.
Meanwhile, a landlord filled in your rental-analysis form on Friday afternoon. You reply on Monday. They've already talked to another manager.
The most valuable lead you get, a new owner with doors to manage, waited the longest.
After-hours maintenance calls
Real emergencies and dripping faucets land in the same voicemail box, or on your cell.
Owner (landlord) leads
Rental-analysis and management-quote requests that wait until Monday.
Leasing inquiries and showings
Prospective tenants who don't hear back rent somewhere else.
The same tenant questions
Rent portal, lease renewal and work-order status questions eat staff time.